FREQUENTLY ASKED QUESTIONS

Where are you located?

I am located at 405 Kains Ave. in Albany, CA. My office is on the first floor of the building in suite #104.

What’s the parking situation?

There is free parking in a small first-come-first-serve parking lot to the left of the building. There are 9 spots available. Please note the low clearance level for 4 of the parking spots situated under the building. There is also free street parking. (Street cleaning is from 10am-12:30am every 3rd and 4th Wednesday of the month). You may also find parking in the El Cerritto Shopping Center located just next door.

How do I get into the building?

Your reminder email and/or text will include a link for self check in. When you arrive, simply follow the link and promps to check in so I know you have arrived. I will then come to the door to greet you and let you in. There will also be a sign at the entrance with a QR code that you can scan to check in as well. Please note that if you arrive/check in more than 10 mins before your appointment I may still be assisting another client and will be with you shortly.

Is your office accessible to those with mobility limitations?

Yes. Clients can access the front door via a few steps or a wheelchair accessible ramp. There is also a larger stall in the restroom for those needing extra space for walkers and wheelchairs.

What are the steps to working with you as my CMT?

Every massage session is customized to meet your body’s needs.

First time clients will be prompted to fill out an intake form when booking an appointment online. This will provide me an overview of your health and goals for your session(s). When you arrive for your appointment we will discuss the information you provided in your intake form, your reasons for seeking treatment, any questions or concerns you may have and a treatment plan (ie. what techniques might be suitable for you, how we will navigate the session, etc). This may take 5-10 mins in our initial session. In subsequent sessions, we will have a brief check in to see how you are feeling and adjust your session accordingly.

If you have any questions or concerns you would like to address before booking please feel free to reach out at kdupontbodywork@gmail.com.

How do I contact you?

You can contact me regarding questions or concerns you may have prior to booking an appointment.

Please email me at kdupontbodywork@gmail.com

What is your cancellation policy?

I have a 48 hour cancelation policy. Appointments canceled less that 48 hours from the original scheduled time are subjected to the full cost of the scheduled session time. I do NOT charge a cancelation fee for birth /labor related cancelations (ie. if you go into labor and can not make your appointment or if your spouse/partner goes into labor and you can not make your appointment).